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FAQ

Wanting to check out a new lunch place with colleagues, or a new dinner place with friends?
Purchase an ApeSnap Dining cash voucher to enjoy immediate savings!

What is ApeSnap Dining?

ApeSnap Dining is a division of ApeSnap that provides a wide variety of food and beverage options in the form of at 'Value for Money' prices. We bring you the best restaurant with the tastiest food through an easy to use listing system.
With that, diners are able to have the freedom of choice to select and purchase dining solutions.

Where else can I buy these dining vouchers from?

First off all, you can always use our website to purchase it online. Another way is for you to call us and we will deliver the vouchers to your doorstep.
Just call us at 6735 1862 or 6735 1863 for our home delivery service.

How can we buy the vouchers

Step 1: Pick a restaurant from our list here and click the 'Buy Now' button.
Step 2: Choose the number of vouchers to purchase. More vouchers = more savings!
Step 3: Enter your contact details.
Step 4: Pay via credit card or debit card
Step 5: Your voucher will be delivered into your inbox!

How long can I keep the vouchers for?

Our voucher is only valid for two months from the day of the purchase.

Should I print out my vouchers as proof of purchase?

Yes, please, print out the voucher; as the restaurant will require a copy for accounting purposes.

Can I use it at any other restaurants, other than the one I brought for?

No, the voucher is only applicable for the restaurant stated on the voucher.

What is the maximum number of vouchers I can buy from the website?

The current maximum is at ten vouchers.
However, if you require a larger quantity, please call us at: 6735 1862 or 6735 1863.

Can I gift the voucher to someone else? Even if it has my name on it?

Of course! While your details are required for purchasing, you are not required to provide a proof of identity to anyone when you are using the voucher. So, gift away!

If I don't use it by the expiry date, will I get a refund?

No. Once the voucher is purchased it cannot be exchanged or refunded.
We will only refund you if, and only if, the restaurant cease its operation within the period of purchase.

If I don't use the full value of the voucher in one visit, can I use the remainder later?

No. Unless otherwise stated you do not receive store credit or cash back for whatever you don't use. Bring a friend - share a little!

Is ApeSnap Dining safe?

Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.

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How can I get my Restaurant on ApeSnap Dining?

You can email our friendly staffs at customer@apesnap.com or call us at 6735 1861 for more information.

I have encountered a technical error while using ApeSnap Dining. What should I do?

If you encounter any issues while using our service, do contact us at customer@apesnap.com or call us at 6735 1862 with the information below.
We understand that quite a number of information items is required - these are the most crucial information, without them, we will be unable to trace the error and assist you. We thank you in advance for your patience and assistance.

1. Date and time of error, user information (name, email, ApeSnap username, if any), and computer information (internet browser type and version)
2. Did you retry and get the same error?
3. A screenshot of the error page, and a screenshot of the page immediately before the error page (i.e., the page at the state before clicking and going to the error page. This means that the screenshot should be taken after the values have been entered). The screenshot should include the URL of the webpage.
4. If point 3 is not possible, do give a detail description of the steps leading to the error, including what ticket type was selected, what user details were entered, and at which point the error occurred.

I am having problems buying voucher using my credit card. What should I do?

ApeSnap's credit card payment gateway is www.PayPal.com.
When you encounter payment problems, the 4 steps to take are:

1. Check that your credit card has a Visa, Mastercard or Amex logo.
2. Check with your credit card issuing company that your credit card has been approved for online transactions.
3. Check that your credit card has been approved for international transactions (if applicable).
4. If after the above 3 steps, you are still unable to purchase tickets, please contact PayPal at +65 6510 4650/ +65 6823 2065 as they are in the best position to assist you.

If you still have questions or you need to clarify something, please do not hesitate to contact us.